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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A context menu will appear. It offers detailed information about all the operations that you can carry out on the given page. Each pop-up menu shows up on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge library of instructional videos illustrating how to work with our Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. Thus, everyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you are looking for, explore our comprehensive Frequently Asked Questions section, which contains questions asked by actual users and offers practical solutions. We regulary update our FAQ section with new questions & answers in an attempt to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of technical support engineers available 24/7/365 and ready to help you with any question. Each support ticket you send will be answered in less than one hour (the average ticket response time is about twenty minutes), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 261478

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com